Product Claims
A Product Claim is a stored, structured proposal to change or enrich an identity-resolved product. A claim records what is proposed, where it came from, and what evidence and review state belong to the proposal. It is not a second product record and it is not a Company Product Overlay.
What the current implementation stores
A claim can identify:
- the target product and, when applicable, its group of variants;
- the company connected to the evidence;
- the target field, attribute, document, media item, identity area, or product-level area;
- the proposed value and previous value as structured JSON;
- source evidence, confidence, and risk class;
- the source upload and staging row;
- who created and reviewed the claim and when;
- a review note and current status.
How Product Claims are created now
The implemented import pipeline can create or refresh open Product Claims when structured claim metadata is supplied for a product that Actualog has already resolved by identity. Re-importing the same open proposal refreshes it instead of creating unnecessary duplicate open claims.
The data model can describe other sources, but users should not assume that every manual edit or every Mass Update automatically creates a Product Claim. The current verified creation path is the import workflow.
Claim statuses
| Status | Meaning |
|---|---|
| Pending | The proposal is waiting for review. |
| Needs review | More evidence or a more authoritative decision is required. |
| Accepted | The proposal was accepted, but it has not necessarily been applied to product data. |
| Rejected | The proposal was declined. |
| Applied | The accepted proposal was applied to the target product data. |
Accepted and Applied are intentionally separate. Acceptance records the decision; Applied confirms that the product data was changed.
Risk classes
Claims can be classified as Low, Medium, High, or Critical risk. Identity, compliance, safety, and interchangeability changes can require stronger review than an ordinary descriptive correction.
Current access
Authorized product-management services can list claims attached to a product. The current application does not provide a general standalone Product Claims review page for all users. Do not instruct users to open a page that is not present in the UI.
The claim data model includes a reserved Overlay target scope, but this does not mean Company Product Overlay is implemented.